Return & Refund Policy
Aromi Naturals Return & Satisfaction Policy
At Aromi Naturals, we believe feeling comfortable, clear, and confident should be simple. Our goal is to provide a transparent and supportive experience, so you always know what to expect when ordering from us.
Below is everything you need to know about our returns and satisfaction policy.
📅 30-Day Satisfaction Guarantee
We stand behind Aromi with a 30-Day Satisfaction Guarantee. If you’re not happy with your purchase, simply reach out and we’ll do our best to make it right. This may include guidance on usage, scent recommendations, or reviewing your case depending on the situation.
Please note:
Cases may require clear photo or video evidence of product condition or usage to be reviewed. Shipping fees are non-refundable.
📦 Returns
To be eligible for a return:
• The item must be unused, unopened, and in its original packaging
• A return request must be submitted within 15 days of delivery
If your item qualifies:
- Send a clear photo of the unopened product to our support team
- Once approved, we’ll provide return instructions
- After the item is received and inspected, we’ll process a refund of the order subtotal, excluding shipping
🕒 Please allow 5–10 business days for processing once approved by your bank or card provider
🚚 Return shipping costs are the responsibility of the customer
⚠️ We are unable to accept returns of opened or used products due to hygiene reasons
🧼 Hygiene & Safety Policy
For health and safety reasons, we do not accept returns of used or opened nasal inhalers. This ensures every Aromi product shipped is clean, fresh, and safe for use.
💥 Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We’ll be happy to offer a replacement or suitable resolution.
To help us assist quickly, please include:
• A brief description of the issue
• Clear photos of the item and packaging
❓ Need Help?
Our Customer Support Team is available 24/7 to assist with order questions, product concerns, or policy inquiries.
On weekends, response times may be slightly longer, up to 48 hours.
📧 Contact us at: hello@arominaturals.com
Thank you for choosing Aromi Naturals. We’re glad to be part of your daily routine!
Please note that Aromi Naturals reserves the right to update this policy at any time. Customers are responsible for reviewing the most current version before purchasing. By placing an order, you agree to this Return & Satisfaction Policy.